Privacy Policy
YOUR PRIVACY
Last updated: 22 June 2026
SECTION 1: ABOUT THIS POLICY
At Intuitive Wellness Limited, we take your privacy seriously. This policy explains in plain language what personal information we collect when you use our website, book an appointment, purchase a product or service, attend an event, subscribe to our emails, communicate with us, or interact with us through social media.
Intuitive Wellness Limited is a New Zealand business. We handle your personal information in accordance with the Privacy Act 2020, including the Information Privacy Principles.
Where we provide services to clients outside New Zealand, including clients in Australia, the United Kingdom, the European Economic Area, or other international locations, we will also take reasonable steps to comply with applicable privacy and data protection laws to the extent they apply to our business.
This policy covers personal information collected through our website, online booking system, online store, emails, social media, events, workshops, consultations and any other services we provide.
SECTION 2: WHAT WE COLLECT
When you make a booking, purchase a product or service, create an account, sign up for our emails, attend an event, complete an intake form, or contact us, we may collect:
Your name and contact details, including email address, phone number and address
Your date of birth, where relevant to the services we provide
Emergency contact details, where relevant
Your business name and business details, if applicable
Billing and payment information
Appointment booking details
Information you provide in intake forms, consent forms, questionnaires or client notes
Health, wellbeing, lifestyle, medical, physical, emotional or personal information that you choose to share with us
Information about your goals, preferences, symptoms, concerns or reasons for seeking support
Any messages, questions, testimonials, feedback or survey responses you send us
Social media handles or profile information, if you interact with us through social media
Records of your communication with us
Payment details are processed securely by our payment provider. We do not store full payment card details on our own systems.
When you visit our website, we may automatically collect some technical information, including:
Your IP address and approximate location
Browser type and device information
Pages you visit and how long you stay on them
Referring websites or links
Cookie data and similar tracking information
Website analytics and usage information
SECTION 3: HEALTH AND SENSITIVE INFORMATION
Because we provide health, wellness, physiotherapy, acupuncture, breathwork, somatic, coaching, energy healing, workshop and related wellbeing services, we may collect health information or other sensitive personal information where it is reasonably necessary for us to provide our services.
This may include information about your physical health, medical history, injuries, pain, stress, emotional wellbeing, nervous system regulation, lifestyle, medications, pregnancy, mental health, personal history, or other matters you choose to disclose.
We collect this information only where:
You provide it to us directly
It is reasonably necessary for the services we provide
You have consented to us collecting it
We are required or permitted by law to collect it
We treat health and sensitive information with a higher level of care and confidentiality.
SECTION 4: WHY WE COLLECT YOUR INFORMATION
We collect, use and hold personal information for purposes connected with running our business and providing our services, including:
To process bookings, purchases, payments and appointment confirmations
To provide physiotherapy, acupuncture, wellness, coaching, breathwork, somatic, energy healing, workshops, retreats and related services
To assess whether a service is suitable for you
To prepare for and deliver appointments, events, workshops or programs
To communicate with you about bookings, services, enquiries and support requests
To send receipts, reminders, updates and administrative messages
To manage client records and comply with professional, legal, tax and accounting obligations
To send marketing emails, newsletters, offers and updates where you have consented or where permitted by law
To improve our website, services, client experience and business systems
To maintain website security and prevent fraud, misuse or unauthorised access
To respond to legal requests, disputes, complaints or regulatory obligations
For clients located in the United Kingdom or European Economic Area, where applicable, our legal bases for processing personal information may include:
Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate business interests, where those interests are not overridden by your rights and freedoms
Protection of vital interests, where relevant
The provision of health or wellbeing services, where applicable and permitted by law
SECTION 5: MARKETING COMMUNICATIONS
We only send marketing emails to people who have subscribed, opted in, booked with us, purchased from us, or otherwise agreed to receive communications from us, where permitted by law.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
We may still send you non-marketing messages where necessary, including appointment reminders, receipts, service updates, booking information, changes to this policy, or other administrative communications.
SECTION 6: AUTOMATED TOOLS AND AI
We may use automated tools, artificial intelligence or software systems to help run our business. For example, we may use these tools to:
Manage bookings and appointment reminders
Analyse website traffic and user behaviour
Support customer service or respond to common questions
Organise client enquiries or administrative tasks
Improve our services, website and communications
Assist with marketing, content creation or business operations
Screen transactions for fraud or security risks
We do not use automated tools to make decisions about you that would have a significant legal or similarly significant effect without human review.
Where we use third-party software or AI tools, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.
SECTION 7: WHO WE SHARE YOUR INFORMATION WITH
We do not sell or rent your personal information.
We may share your personal information with trusted third parties who help us operate our business and provide our services, including:
Website hosting providers
Online booking platforms
Payment processors
Email marketing platforms
Customer relationship management systems
Cloud storage providers
Accounting and bookkeeping providers
Professional advisers
Analytics providers
Advertising platforms
Delivery, logistics or event providers, where relevant
Contractors, employees or practitioners who assist us in providing services
These providers may only use your personal information for the purpose of providing services to us or as otherwise permitted by law.
We may also disclose your personal information:
Where you have authorised us to do so
Where required or permitted by law
To protect our legal rights, safety, property, clients or business
To respond to a court order, regulator, government agency or lawful request
In connection with a business sale, restructure, merger or transfer, provided appropriate confidentiality protections are in place
Where necessary to prevent or respond to fraud, security issues, serious harm or unlawful activity
SECTION 8: INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
Some of the service providers we use may store or process personal information outside New Zealand. This means your personal information may be transferred to or accessed from countries other than the country where you live.
These providers may include cloud-based software, booking systems, email platforms, website hosts, analytics providers, payment processors, advertising platforms and other business systems.
Where we disclose personal information outside New Zealand, we will take reasonable steps to ensure the overseas recipient is required to protect the information in a way that is comparable to the safeguards under the Privacy Act 2020, unless another exception applies under New Zealand privacy law.
For clients located in Australia, the United Kingdom or European Economic Area, we will take reasonable steps to ensure international transfers are managed in accordance with applicable privacy and data protection requirements.
By using our website or services, you acknowledge that your personal information may be processed, stored or accessed outside New Zealand.
SECTION 9: KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect your personal information from loss, misuse, interference, unauthorised access, disclosure, alteration or destruction.
These steps may include:
Using secure systems and password protection
Restricting access to personal information
Using SSL/TLS encryption on our website
Using reputable third-party providers
Keeping client information confidential
Maintaining appropriate administrative, technical and physical safeguards
Reviewing our privacy and security practices from time to time
No method of electronic storage or transmission is completely secure. However, we take reasonable care to protect your personal information.
SECTION 10: HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or permitted by law to keep it for longer.
As a guide:
Client records and health-related information: for as long as reasonably required for professional, legal, insurance and business purposes
Purchase, payment, tax and accounting records: generally 7 years
Account details: while your account is active and for a reasonable period afterwards
Marketing preferences: until you unsubscribe or request removal
Support messages and enquiries: for as long as reasonably necessary to respond to and manage the issue
Website analytics: for a limited period determined by our analytics provider
Cookie consent records: for a reasonable period required to manage consent preferences
When we no longer need your personal information, we will take reasonable steps to securely delete, destroy or anonymise it.
SECTION 11: COOKIES
Cookies are small files stored on your device when you visit our website. They help our website function properly, improve your experience and allow us to understand how visitors use our site.
We may use the following types of cookies:
Essential cookies: required for the website to function properly
Analytics cookies: used to understand website traffic and performance
Marketing cookies: used to provide relevant advertising or measure advertising effectiveness
Preference cookies: used to remember your settings and choices
Where required by applicable law, we will ask for your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.
SECTION 12: WHAT HAPPENS IF THERE IS A PRIVACY BREACH
If a privacy breach occurs, we will take steps to contain the breach, assess the risk, reduce potential harm and prevent a similar breach from happening again.
If the breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner in New Zealand and affected individuals as required by the Privacy Act 2020.
Where individuals in other countries are affected, we will also consider whether notification is required under applicable overseas privacy or data protection laws.
SECTION 13: CHILDREN’S PRIVACY
Our services are intended for adults aged 18 and over unless we expressly agree otherwise.
We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information unless we are legally required or permitted to retain it.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us.
SECTION 14: YOUR PRIVACY RIGHTS
Under the Privacy Act 2020, you have the right to:
Ask whether we hold personal information about you
Request access to your personal information
Ask us to correct personal information that is inaccurate, incomplete or out of date
Make a complaint if you believe we have mishandled your personal information
Depending on where you are located, you may also have additional rights under applicable privacy laws, including the right to:
Request deletion of your personal information
Object to certain processing
Restrict certain processing
Withdraw consent
Request portability of your personal information
Opt out of direct marketing
Lodge a complaint with a relevant privacy or data protection authority
These rights may be subject to legal exceptions. For example, we may need to retain certain information for legal, professional, tax, insurance, accounting, dispute resolution or legitimate business purposes.
To exercise your rights, please contact us using the details in Section 17. We may need to verify your identity before responding to your request.
We will respond to privacy requests within a reasonable time and, where required by law, within the applicable statutory timeframe.
SECTION 15: LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms or other external services.
We are not responsible for the privacy practices, security or content of third-party websites or platforms. We encourage you to read their privacy policies before providing personal information to them.
SECTION 16: CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
When we make changes, we will update the date at the top of this policy and publish the updated version on our website.
If we make material changes to how we collect, use or disclose personal information, we will take reasonable steps to notify you, which may include posting a notice on our website or contacting you by email.
SECTION 17: CONTACT US
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a privacy complaint, please contact us:
Intuitive Wellness Limited
Email: hello@intuitivewellnessco.com
Website: intuitivewellnessco.com
We aim to respond to privacy enquiries within a reasonable time and to resolve complaints as promptly as possible.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand:
Office of the Privacy Commissioner
Website: privacy.org.nz
Phone: 0800 803 909